Managed Services – Application Support
 

Operations continuity, innovation with practical applications, ongoing improvement and exceptional business services for a constantly changing world

In today’s complex and ever-changing business environment, organizations face the dual challenge of reducing the operational cost of ongoing support for their highly integrated, complex systems and staying relevant and responsive to market demands at the same time.

After spending a huge amount on developing custom applications, facing a downtime is the last thing your business needs. Moreover, about 15 to 20 percent of the cost of developing an application goes into maintaining the application software. It is, thus, eminent for enterprises to opt for the most cost-effective solution to support their applications.

 

Our Services
 

Support: Level 1
  • Help desk support
  • Logging tickets with the right severity level and managing ticket lifecycle
  • Incident response
  • Incident resolution
Support: Level 2
  • Production support for applications
  • Break-fix support and deployment
  • Ensure 100% compliance to SLAs for incident response and incident resolution
  • Guaranteed incident resolution for all production issues
  • Update tickets and escalate to next level as required
Support: Level 3
  • Bug analysis, fixes and deployment support
  • Minor enhancements and deployment support
  • Preventative maintenance, fixes and deployment support
  • Provide full support to Level 2 team for all-hands-on-deck production issues
  • Update tickets and escalate to next level as required
Maintenance: Level 4
  • Major enhancements and deployment support
  • System stability improvement through root cause analysis (RCA), fixes and deployment support
  • Provide full support to Level 2 team for all-hands-on-deck production issues
  • Update tickets

Business Benefits

Managed services
Centralized managing of the portfolio under levels of service that allows focusing on the business with the security that the service will always improve while making efficient use of resources.
Quality in daily operations
Increase in response times, standardization of the quality of service for users, registration and documentation of the know-how generated, maintenance procedures and guidelines and standard development for the entire applications Portfolio.
Risk mitigation
The service methodologies and technological capacity, innovative vision through consulting, a transition process based on recognized knowledge of the industry; all contribute uniquely to mitigate the risk of applications in operations.
Cost reduction
Through improvement initiatives of processes and applications portfolio analysis in multinational contracts, we can reduce maintenance operating costs by 50%.
Strategic resources
The Skyzon professional profile is innovative, practical and consultative, which contributes to a service that seeks to always be autonomous and proactive. This translates into minimum expense in resource supervision and administration.
Efficient transitions
Capitalizing on our recognized knowledge or processes by industry and by function and making use of technology tools, we can accelerate the transitions by up to 40% of traditional time.